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SERVICEMEMBERS
 
Federal Family Education Loan Program (FFELP)

   

Private/Alternative Education Loans (Specialized Servicing)
Six (6) % interest rate under the Servicemembers Civil Relief Act (SCRA). You can request to receive this SCRA benefit by:
  • Calling us at 1-800-835-4611
  • Sending an email using the Email Topic "Military (SCRA)"
  • Mailing this form to:

    ACS Education Services
    PO Box 7051
    Utica, NY 13504-7051
We will verify your active duty status with the Department of Defense's Defense Manpower Data Center (DMDC) before processing your request.

   

You can request to receive this SCRA benefit by:
  • Calling us at 1-800-835-4611
  • Sending an email using the Email Topic "Military (SCRA)"
  • Mailing this form to:

    ACS Education Services
    PO Box 7051
    Utica, NY 13504-7051
We will verify your active duty status with the Department of Defense's Defense Manpower Data Center (DMDC) before processing your request.
Military Deferment *

If you are serving on active duty or performing qualifying National Guard duty during a time of war, military operation or national emergency, you can apply to postpone your payments with a Military Deferment.

Click here to see if you qualify.

To apply, fill out the Military Deferment application and send it to:

ACS Education Services
PO Box 7051
Utica, NY 13504-7051

Attaching your orders is also an alternative to having an official complete the Military Deferment application.

To request the SCRA 6% interest rate benefit along with the Military Deferment, fill out the last page of the application packet before sending. Please note: You may qualify for the SCRA benefit even if your deferment is rejected.

For more information on qualifications for this deferment, or to request a Military Deferment application packet be sent to you, call us at 1-800-835-4611.

   

Some lenders offer postponement of payment on private education loans similar to the Military Deferment offered in the FFEL Program while you are on active duty or deployed or serving full-time in the National Guard.

Some states offer additional specific benefits on private education loans.

For more information on qualifications and deferment options for private loans, call 1-800-508-0806.

If you have a MEFA loan, call 1-800-397-8386 for more information.

Military Post-Active Duty Student Deferment * You were on active duty and were enrolled in school at least half-time at the time, or no more than six months prior to the time, you were called to active duty.

See Section 6 of the deferment for the definition of active duty for the Post-Active Duty Student Deferment.

   

Not available for private education loans.
National Guard State Duty - Mandatory Forbearance (SERV)* Log in or Register to use the Online Forbearance Assistant.

Available if the governor activated National Guard personnel for active state duty and you are serving under such an order for a period of more than 30 consecutive days.

Authorized Official Certification Required.

You may attach a copy of your military orders as an alternative to having an official complete the form.

   

Not available for private education loans.
Department of Defense Student Loan Repayment Program - Mandatory Forbearance (SERV)* Log in or Register to use the Online Forbearance Assistant.

Available if you are performing the type of service that qualifies you for partial repayment of your loan under any of the Department of Defense Student Loan repayment programs, not just the program administered under 10 U.S.C. 2171 listed on the forbearance form.

Authorized Official Certification Required.

   

Not available for private education loans.
Repayment plan options, excluding Income-Based Repayment. Use the repayment calculator to compare estimated monthly payments on Stafford or PLUS loans.

Contact Us to request a change to a graduated, income-sensitive or extended repayment plan (available if you have an outstanding balance of over $30,000 and your loans were made on or after October 8, 1998).

You may request a repayment plan change at least annually; Income-Based may be requested at any time.

   

Not available for private education loans.
Income-Based Repayment Plan. Log in to your account and view the IBR FAQs in the Info Center.

To qualify for IBR, you must first document partial financial hardship. Partial financial hardship is based on student loan debt, family size, and annual income.

If you are married and file a joint tax return with your spouse, your eligibility is based on your household income.

Your spouse may have to provide us with student loan information.

IBR requires annual certification of income and family size.

You may pay more total interest over the life of the loan since you may be paying on your loan for a longer period (up to 25 years).

If you still have a balance after making 300 qualifying payments and your account was on IBR at any point during the repayment of the loan, you may qualify to have the remaining balance of your loan forgiven.

You may request an Income-Based Repayment Plan at any time.

   

Not available for private education loans.
HEROES Act

   

   

Not available for private education loans.

* Interest continues to accrue on unsubsidized Federal Family Education loans during deferment periods. Interest accrues on subsidized and unsubsidized Federal Family Education Loan loans during forbearance. Any unpaid interest will be capitalized (added to principal) at the end of the deferment or forbearance. Learn about capitalization.


Visit the Department of Educationís web page Aid for Military Families for additional information.