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SPECIALIZED SERVICING - CONTACTS
 

This page provides you a list of the phone numbers and mailing addresses you can use to contact ACS for servicing issues. Just click on the desired contact and the applicable phone number or address will be displayed along with a description of the service provided or just send us an e-mail.


MEFA Department

If placing your call from within the Continental United States:

1-800-397-8386
Monday through Friday 8:00 am - 11:00 pm EST

1-315-738-2392
Telefax - Available 24 hours daily (this is a paid call)

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Specialized Servicing Department

If placing your call from within the Continental United States:

1-800-508-0806
Monday through Friday 8:00 am - 11:00 pm EST

1-315-738-2392
Telefax - Available 24 hours daily (this is a paid call)

If placing a call from outside of the United States there is a toll number:

1-315-738-2568
Monday through Friday 8:00 am - 11:00 pm EST

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ACS Collections Department

If placing your call from within the Continental United States:

1-800-784-5309
Monday through Friday 8:00 am - 10:00pm EST

1-800- 699-3303
Telefax - Available 24 hours daily

If placing your call from a country other than the United States, you may call collect:

1-315-738-2230
Monday through Friday 8:00 am - 11:00pm EST

1-315-738-2232
Telefax- Available 24 hours daily (this is a paid call)

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Loan Origination Department

Since the originator of your loan(s) will vary according to the type of loan you are seeking, we encourage you to contact ACS for assistance. If placing your call from within the Continental United States:

1-800-835-4611
Monday through Friday 8:30 am - 8:30pm EST

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Specialized Servicing Mailing Address

ACS
Attention: Specialized Servicing Department
P.O. Box 7052
Utica, NY 13504-7052

Please be sure to reference your account number on any correspondance.

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Monetary Processing Mailing Address

All Payment Options

ACS
P.O. Box 371821
Pittsburgh, PA 15250-7821

Please include a payment coupon (available here) with your payment, and remember to reference your account number on your check or money order.

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Collections Department Mailing Address

ACS
Attention: Collections Department
P.O. Box 7052
Utica, NY 13504-7052

Please be sure to reference your account number on any correspondance.

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Loan Origination Mailing Address

ACS
Attention: Specialized Servicing Department
P.O. Box 7052
Utica, NY 13504-7052

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MEFA Department Mailing Address

ACS
Attn: MEFA Department
P.O. Box 7052
Utica, NY 13504-7052

Please be sure to reference your account number on any correspondence.

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E-Mail

You can e-mail ACS' Specialized Servicing or MEFA Department at our E-Mail page. You will receive an automated acknowledgement and expected timeframes for response.

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