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FFEL CONTACTS
 

This page provides you a list of the phone numbers and mailing addresses you can use to contact ACS for servicing issues. Just click on the desired contact and the applicable phone number or address will be displayed along with a description of the service provided or just send us an e-mail.



FFEL Borrower Services

Payment Options

Email us

Correspondence

ACS
P.O. Box 7051
Utica, NY 13504-7051

Telephone Numbers

If placing your call from within the Continental United States:

1-800-835-4611
Monday through Friday 8:00 am - 11:00pm EST

Fax Numbers

1-315-738-2232
Telefax - Available 24 hours daily (this is a paid call)

If placing your call from a country other than the United States, you may call collect:

1-315-738-2230
Monday through Friday 8:00 am - 11:00pm EST

TIP: Please keep in mind that our highest call volume occurs on Monday and Tuesday. In order to avoid telephone wait times, we suggest you check your account(s) online, use our automated phone system, or call a representative during non-peak days.

Complaints

Email your complaint to the Customer Care Team.

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FFEL TDD Services

If placing your call from within New York State:

1-800-662-1220

If placing your call from outside of New York State:

1-800-855-2880

If your call originates outside of the United States, please contact the local telephone servicer for the area, and request specific dialing instructions and information pertaining to the availability of the services.

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FFEL Collections Department

If placing your call from within the Continental United States:

1-800-784-5309
Monday through Friday 8:00 am - 11:00pm EST

800- 699-3303
Telefax - Available 24 hours daily

If placing your call from a country other than the United States, you may call collect :

1-315-738-2230
Monday through Friday 8:00 am - 11:00pm EST

1-315-738-2232
Telefax- Available 24 hours daily (this is a paid call)

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FFEL Monetary Processing Mailing Address

ACS
P.O. Box 371821
Pittsburgh, PA 15250-7821

Please include a payment coupon (available here) with your payment.

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FFEL Collections Department Mailing Address

ACS
Attention: Collections Department
P.O. Box 7051
Utica, NY 13504-7051

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